Privacy Policy Statement for Users

This privacy policy explains how Zelarimpeon collects, uses, and protects your personal information according to South African laws and privacy standards.

Information We Collect

We gather personal data when you use our services or interact with us online or offline.

• Contact details you provide, such as email address and mobile number, are recorded for communication and service access purposes.
• Technical data including IP addresses, device type, browser type, and interaction logs is collected to enhance user experience and security.
• Usage patterns and preferences are analyzed to improve platform performance and recommendation relevance.
• Any correspondence or feedback you submit may be retained for support, troubleshooting, and compliance.

How We Use Your Data

Personal information is processed for service delivery, legal compliance, and quality improvement.

• To provide and maintain access to automated recommendations and account features.
• For security, identity verification, and prevention of unauthorised activities.
• To communicate updates, important changes, or requests that affect your user experience.
• For analytics aimed at improving functionality, compliance, and service quality.

Our Legal Bases

All data is collected and processed lawfully, transparently, and for legitimate purposes.

We follow POPIA and other applicable South African privacy laws, using your data only for purposes clearly outlined and aligned with your consent or contractual necessity.

Information Sharing

We only share data with trusted parties where necessary for operations, support, or regulatory compliance.

• Disclosures are limited to licensed service providers bound by privacy and security obligations.
• If requested, data may be provided to regulatory authorities under South African law.
• Partners and third parties only receive anonymized or aggregated data except where otherwise authorised by you.

Data Security

Your information is protected with commercial-grade safeguards including encryption, strict access controls, and continuous monitoring. While we strive to maintain strong security, no method is entirely immune to risk. We encourage users to keep credentials safe and report any security issues quickly.

Your Rights

You are entitled to exercise privacy rights as set by South African legislation.

• Request access to your personal data held by us at any time, subject to verification.
• Ask for corrections to incomplete or inaccurate personal information in our systems.
• Revoke consent to data processing and request deletion, where lawful and feasible.
• Object to specific uses or lodge complaints with the Information Regulator if concerns are unresolved.

Cookies and Tracking

Cookies are used to improve site function, remember user preferences, and collect analytics. You can manage cookie preferences or withdraw consent at any time via browser settings.

Cookie Policy Cookie Policy

Contact Us

For privacy queries or requests regarding your information, our team is ready to assist you. Please use the contact details provided below.

Privacy Policy Updates

We may revise this policy periodically. Changes will apply from the date of posting on this page.